• In case the Customer Changes his/her Mind:
    • Must notify within few hours. (if the delivery is sent it cannot be changed)
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
    • in case of cancelling or any change, please EMAIL us the order number in your invoice with the reason or alternative method 
    • If the product is not genuine (Must notify within 24 hours)
    • If you received used product must notify in-front of delivery man.
    • If you received a physically damaged, faulty Product after opening package – (Must notify with 24 Hours inside dhaka), Must record the video and send it to us.
    • If you received a physically damaged from courier service (i.e sundarban courtier) you must need video to show prove.
    • If the Product is completely different from the picture on the website (Must notify with 24 Hours)
    • No return or replacement applicable for ROLLING DEAL or offer items products.
    • If you cancel order after dispatched, you must have to pay delivery charges.
    • We don’t have any kind of exchange policy.
    • For the sake of minor mistakes in the products image, description, information, or illogical issue will simply ignored. 
  • In case of a Misplaced Order:
    • Check the product and match it with the invoice.
    • Let us know as soon as possible
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of Manufacturing Defect:
    • Must inform us immediately after learning the defect.
    • Any delay beyond 3 days will result in no return or replacement.
 
    • Warranty Policy:


      Brand Warranty:

      • Notify us during the warranty period.
      • We will communicate with brand/seller (within 10-15 working days)
    • Replacement Warranty On Brands:
      • Only applicable in case of a manufacturing defect.
      • Replacement only 1 time during the whole warranty period.
      • Notify us during the warranty period.
      • We will communicate with seller (within 10-15 working days)
    • How to Submit Request:

      • You must provide us your ORDER ID, EMAIL or PHONE NUMBER to process your request.
      • You can communicate with us via sending email or via Direct Call.
      • In most cases, we ask for video unboxing of opening intact item from NervSystembd. So, it is recommended to capture video and send us when you submit complaints.
      • Bad behavior/Lack of mandatory information will cause cancel your request immediately.
      • Return/Refund process takes 7-15 working days. In some situation it may takes longer. You have to cooperate with us.

       

       

       

       

 

Shipping

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
  • Delivery cost is non-refundable. We will deduct the shipping cost from refund amount.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.